🕒 2010: The Founding of Bovada
Bovada was established as a prominent online betting platform, offering a wide array of casino games and sports betting options.
| Event |
Date |
Description |
| Launch of Bovada |
December 2010 |
Bovada launched, catering primarily to the US market. |
📞 2012: Introduction of Live Support
In response to user demand, Bovada introduced live chat support, enhancing customer service experience.
| Event |
Date |
Description |
| Live Chat Support |
March 2012 |
Customers could now reach support representatives in real-time. |
🔄 2014: Enhancements in Customer Service
- Updated FAQ Section
- Improved Email Response Times
- Expanded Support Hours
| Event |
Date |
Description |
| FAQ Update |
June 2014 |
Revamped FAQ section for better user assistance. |
🌍 2016: Introduction of Multilingual Support
Bovada recognized the need for diverse customer support and introduced multilingual services.
| Event |
Date |
Description |
| Multilingual Support |
September 2016 |
Support offered in various languages to cater to a broader audience. |
💬 2020: The Chatbot Revolution
The incorporation of AI chatbots enhanced response efficiency for common inquiries.
| Event |
Date |
Description |
| AI Chatbot Implementation |
February 2020 |
AI-driven chatbot deployed for 24/7 customer assistance. |
🔧 2023: Current Developments
- Launch of Mobile App Support
- Continued Enhancements in Response Time
- Future Plans for Virtual Support Agents
| Event |
Date |
Description |
| Mobile App Support |
July 2023 |
Enhanced support specifically designed for the mobile application. |
